Delete your account
You can delete your SifuHelp (client) or SifuHelp Pro account at any time, in the app or on this page. Deleting an account cannot be undone.
Delete it in the app
- SifuHelp app: Profile › Help & Support › Delete Account.
- SifuHelp Pro app: Profile › Settings › Delete Account.
No app? Delete it here
We text a code to the mobile number on your account to check that the account is yours.
If this number has an account of the type you chose, we have texted it a 6-digit code.
Check before you delete
- Account:
- Name:
Your account has been deleted
You have been signed out of the app. Your personal details have been removed; the records below are kept for the times shown and then deleted.
What we delete and what we keep
This follows our Privacy Policy.Privacy Policy
For clients
SifuHelp app
- On the same day: your name, mobile number, email address, date of birth, saved addresses, sign-in links, profile photo and notification tokens are removed or anonymised, as are the contact details and address on your jobs. Jobs in progress are cancelled and the pros on them are told. Other users see you as "Deleted user".
- Within 30 days: your profile photo file is deleted.
- Kept for 2 years: the messages and photos you sent in chats, your job descriptions and photos and the text of your reviews, so we can handle disputes and complaints. Then they are deleted; your star ratings stay.
- Kept for 6 years: payment records, linked only to the anonymised account, as Canadian tax law requires.
For pros
SifuHelp Pro app
- On the same day: your name, mobile number, email address, sign-in details, date of birth, saved addresses, profile photo and notification tokens are removed or anonymised. Jobs in progress are cancelled and the client is told. Any remaining credits are forfeited and not refunded.
- Within 30 days: your licence and insurance documents and your profile photo file are deleted, and your licence and policy numbers are cleared.
- Kept for 2 years: chat messages, the photos and files you sent, and job photos, so we can handle disputes and complaints. Then they are deleted.
- Kept for 6 years: payment and credit records, linked only to the anonymised account, as Canada Revenue Agency bookkeeping rules require.
If a chargeback on a payment is still open, the deletions due after 30 days or 2 years wait until it is closed.
Can’t receive texts at that number?
If you no longer have the number, or your account is suspended, email us from the email address on your account and include the mobile number you signed up with. We will check that the account is yours before deleting it.privacy@seekforhelp.ca