Privacy Policy
Last updated: October 28, 2026
SifuHelp has two apps: one for clients who need help at home, and one for the pros who do the work. Each collects different information. Read the part that applies to you.
SifuHelp is operated by Juneau Technology Ltd, 6418-6398 Silver Ave, Burnaby, BC V5H 0K7.
For clients
SifuHelp app · Privacy Policy
This policy explains what personal information SifuHelp collects when you use the client app, how we use it and the choices you have.
1. Information we collect
• Account details: mobile number, name, email address and date of birth. • Addresses you save or add to a job. • Job details: descriptions, answers to job questions, photos and urgency. • Messages, quotes and reviews exchanged with pros. • Device information: push notification token, app version, crash reports and usage events.
2. How we use it
We use your information to create and secure your account, match your job with suitable pros nearby, deliver messages and notifications, provide support, prevent fraud and abuse, and improve the app. We do not sell your personal information. We may use content you provide, such as job descriptions, photos and messages, to improve and fine-tune our own AI features. When we investigate a complaint or abuse, we may view the messages involved. We use your date of birth only to confirm that you are at least 19 years old.
3. What pros can see
Before you hire, pros invited to your job see its description, photos and your district only. Your exact address and contact details are shared only with the pro you hire.
4. Service providers
We rely on trusted service providers to run the app. They process your information only on our behalf and under appropriate safeguards: • Third-party AI service providers: your job description, photos and answers to job questions, to structure your request and match it with suitable services, and to help the pros you invite prepare their quotes; and, when a pro asks for credits back on your job, your messages with that pro and the reason you gave for cancelling, to review the request. • Cloud hosting and storage, email and SMS: your account details, job details, photos, messages and sign-in codes, to run the service and send you sign-in codes and updates. • Push notifications, delivered through Apple and Google: your device's push notification token and the content of each notification. • Maps: the address you type, to suggest matching addresses. • Analytics and error reporting: usage events, device information and crash reports, to fix problems and improve the app. Some providers may store data outside your province or country.
5. Retention
We keep your information for as long as your account is active. When you delete your account: • On the same day, we remove or anonymise your name, mobile number, email address, date of birth, saved addresses, sign-in links, profile photo and push notification tokens, and the contact details and address on your jobs. Jobs still in progress are cancelled and the pros on them are told. Other users see you as "Deleted user". • Within 30 days, we delete your profile photo file. • For 2 years, we keep the messages and photos you sent in chats, your job descriptions and photos and the text of your reviews, so we can handle disputes and complaints. A pro you chatted with can still read the closed chat. After 2 years we delete them; your star ratings stay. • For 6 years, we keep payment records, linked only to the anonymised account, as Canadian tax law requires. If a chargeback on one of your payments is still open, we wait until it is closed before deleting anything at the 30-day or 2-year mark.
6. Your choices and rights
You can view and update your profile and addresses in the app, and delete your account under Profile › Help & Support › Delete Account. You can also ask us for access to, correction of or deletion of your personal information by emailing us.
7. Security
We use encryption in transit, access controls and other safeguards to protect your information. No system is completely secure, so please keep your phone and sign-in codes safe.
8. Children
The app is not intended for anyone under 19, and we do not knowingly collect information from children.
9. Marketing messages
If you agree, we may send you service updates and promotional messages by email or text message. Every message identifies us as the sender, gives our contact details and includes a way to unsubscribe. You can withdraw consent at any time by using the unsubscribe method in a message or emailing info@seekforhelp.ca.
10. Contact and privacy officer
SifuHelp is operated by Juneau Technology Ltd, 6418-6398 Silver Ave, Burnaby, BC V5H 0K7. Our privacy officer, Felix Tsang, is responsible for how we handle your personal information. To ask about your information, make a request or raise a privacy concern, email privacy@seekforhelp.ca.
11. Changes
We may update this policy. If the changes are significant, we will tell you in the app before they take effect.
For pros
SifuHelp Pro app · Privacy Policy
This policy explains what personal information SifuHelp collects when you use the Pro app, how we use it and the choices you have.
1. Information we collect
• Account details: mobile number, name, email address and date of birth. • Profile: photo, bio, years of experience, services, service areas, languages and availability. • Licences and insurance: licence details, insurance provider, policy number, coverage, expiry dates and photos of your documents. • Jobs, quotes, messages and reviews exchanged with clients. • Credits: purchase and transaction history. Card payments are handled by our payment provider; we do not store your full card number. • Device information: push notification token, app version, crash reports and usage events.
2. How we use it
We use your information to create and secure your account, check your licences and insurance, spot-check other documents such as business licences, match you with suitable jobs, show your profile to clients, process credit purchases and credit returns, deliver messages and notifications, provide support, prevent fraud and abuse, and improve the app. We use AI services to read the licence and insurance documents you upload and compare them with the details you enter. When the AI is highly confident that a document is genuine and matches those details, your licence or insurance may be approved automatically; otherwise our staff review it. The AI never rejects a document. We do not sell your personal information. We may use content you provide, such as job descriptions, photos and messages, to improve and fine-tune our own AI features. When we investigate a complaint or abuse, we may view the messages involved. We use your date of birth only to confirm that you are at least 19 years old.
3. What clients can see
Clients see your name, photo, bio, years of experience, languages, completed jobs, the date you joined, ratings and reviews, and the names and issuers of your licences with whether we have checked them. We do not show clients your date of birth, policy numbers or the documents you upload.
4. Your device calendar
If you allow it, the app adds your scheduled jobs to a calendar on your device. That calendar stays on your device; we do not read or upload your other calendar events.
5. Service providers
We rely on trusted service providers to run the app. They process your information only on our behalf and under appropriate safeguards: • Third-party AI service providers: what you type or say when you use the quote assistant or describe the services you offer, including voice recordings, to help you prepare quotes and choose your services; the licence and insurance documents you upload, the details you enter for them and your name and business name, to check them; and, when you ask for credits back, your request, its attachments and your messages with the client on that job, to review the request. • Cloud hosting and storage, email and SMS: your account details, profile, licence and insurance documents, jobs, quotes, messages and sign-in codes, to run the service and send you sign-in codes and updates. • Payment processing: your card details and credit purchases, to process credit purchases. We do not store your full card number. • Push notifications, delivered through Apple and Google: your device's push notification token and the content of each notification. • Analytics and error reporting: usage events, device information and crash reports, to fix problems and improve the app. Some providers may store data outside your province or country.
6. Retention
We keep your information while your account is open. You can delete your account yourself at any time in the app under Profile › Settings › Delete Account. When you do: • Immediately: your name, mobile number, email address, sign-in details, date of birth, saved addresses, profile photo and notification tokens are removed or anonymised, and other users see you as "Deleted user". Jobs in progress are cancelled and the client is told, and the job chat is closed. If a client had hired you, they can choose another pro. Any remaining credits are forfeited and not refunded. • Within 30 days: your licence and insurance documents and your profile photo file are deleted, and your licence and policy numbers are cleared. • Kept for 2 years: chat messages and the photos and files you sent, and job photos, are kept for 2 years so we can handle disputes and complaints, then deleted. During this time the client can still read the closed chat. • Kept for 6 years: payment and credit records are kept for 6 years, as Canada Revenue Agency bookkeeping rules require, linked only to the anonymised account. If a chargeback on your payments is still open, the deletions due after 30 days or 2 years wait until it is closed.
7. Your choices and rights
You can view and update your profile, services, areas and availability in the app, and choose your notification settings. You can also ask us for access to, correction of or deletion of your personal information by emailing us.
8. Security
We use encryption in transit, access controls and other safeguards to protect your information. No system is completely secure, so please keep your phone and sign-in codes safe.
9. Marketing messages
If you agree, we may send you service updates and promotional messages by email or text message. Every message identifies us as the sender, gives our contact details and includes a way to unsubscribe. You can withdraw consent at any time by using the unsubscribe method in a message or emailing info@seekforhelp.ca.
10. Contact and privacy officer
SifuHelp is operated by Juneau Technology Ltd, 6418-6398 Silver Ave, Burnaby, BC V5H 0K7. Our privacy officer, Felix Tsang, is responsible for how we handle your personal information. To ask about your information, make a request or raise a privacy concern, email privacy@seekforhelp.ca.
11. Changes
We may update this policy. If the changes are significant, we will tell you in the app before they take effect.
Website and the interest forms
When you fill in the pro interest form, we collect the details you give us: your name, mobile number, preferred way to be contacted, languages, services, years in the trade, areas and hours, insurance and licence status, how you find work today, and your survey answers. We use them to contact you when the SifuHelp Pro app launches and to understand pros’ needs.
When you fill in the client interest form, we collect the details you give us: your name, mobile number, email address, preferred way to be contacted, the languages you want your pro to speak, your area and type of home, the services you need, and your survey answers. We use them to contact you when the SifuHelp app launches and to understand clients’ needs.
Privacy officer: Felix Tsang. Privacy enquiries: privacy@seekforhelp.ca