Terms of Service
Last updated: October 28, 2026
SifuHelp has two apps: one for clients who need help at home, and one for the pros who do the work. Each has its own terms. Read the part that applies to you.
SifuHelp is operated by Juneau Technology Ltd, 6418-6398 Silver Ave, Burnaby, BC V5H 0K7.
For clients
SifuHelp app · Terms of Service
These terms govern your use of the SifuHelp app as a client. Please read them before posting a job or hiring a pro.
1. What SifuHelp is
SifuHelp is a marketplace that connects people who need help at home with independent service professionals ("pros"). We are not a party to the work you arrange with a pro. Pros are not our employees or agents, and they are responsible for their own work, licences and insurance. SifuHelp is operated by Juneau Technology Ltd, 6418-6398 Silver Ave, Burnaby, BC V5H 0K7.
2. Your account
You must be at least 19 years old to use the app. You sign in with your mobile number and are responsible for everything done through your account. Keep your details accurate and tell us at once if you think someone else has accessed it.
3. Posting a job
Describe your job honestly and accurately, including its location and any photos you add. Do not post anything unlawful, dangerous, misleading or offensive. Posting is free, and posting a job does not oblige you to hire anyone.
4. Quotes, hiring and payment
Pros respond with quotes. You hire a pro only by accepting their quote, and that agreement is between you and the pro. SifuHelp charges pros, not clients: you pay the pro directly for the work, on the terms you agree with them. We do not hold, process or guarantee payments between you and a pro.
5. Cancellations
You can cancel a job in the app. If you have already hired a pro, let them know as early as possible. Any costs a pro has incurred are a matter between you and the pro.
6. Reviews and content
Reviews must reflect your genuine experience. You keep ownership of what you post (descriptions, photos, messages and reviews), and you allow us to store, display and process it to run the service. We may remove content that breaks these terms.
7. Conduct
Treat pros with respect. Do not harass anyone, misuse personal information you receive through the app, arrange to avoid the platform in bad faith, or interfere with the app's operation or security.
8. Disclaimers
We check the licences of pros who offer services that require one, and we may spot-check other documents such as business licences and insurance. We do not guarantee the quality, safety or legality of any work. The app is provided "as is". To the extent permitted by law, we are not liable for any loss arising from work carried out by a pro or from your use of the app.
9. Suspension and closing your account
We may suspend or close accounts that break these terms. You can delete your account at any time under Profile › Help & Support › Delete Account.
10. Changes and governing law
We may update these terms. If the changes are significant, we will tell you in the app before they take effect. These terms are governed by the laws of Canada and of the province in which you live.
For pros
SifuHelp Pro app · Terms of Service
These terms govern your use of the SifuHelp Pro app as a service professional ("pro"). Please read them before you accept a job.
1. What SifuHelp is
SifuHelp is a marketplace that connects people who need help at home with independent pros. You work for yourself, not for us: you are not our employee, agent or partner. You are responsible for your own work, tools, licences, permits, insurance and taxes.
2. Your account
You must be at least 19 years old and legally able to work in Canada. You sign in with your mobile number and are responsible for everything done through your account. One account per person; do not share it or let anyone else take jobs through it. Keep your profile, services, service areas and availability accurate.
3. Licences, insurance and verification
Hold every licence, certification and insurance that the law requires for the services you offer. Documents you upload must be genuine, current and your own. Our team reviews them and may approve or reject them. Services that require a licence are only offered to you once we have checked your licence. We may also spot-check other documents, such as your business licence and insurance. Tell us promptly if a licence or policy expires, is suspended or is cancelled.
4. Job invitations
We send you invitations that match your services, service areas and languages. Each job is open to up to three pros at a time, or one for urgent jobs. If a pro withdraws, we may invite another pro to take their place. We do not guarantee any number of invitations or any amount of work. An invitation can close once the job's places are taken or the client cancels.
5. Credits
Accepting a job invitation costs credits. The cost is shown before you accept and is deducted when you do, whether or not the client goes on to hire you. Accepting an invitation does not mean you have been hired. You buy credits in the app, and payments are processed by our payment provider. Credits are not money: they have no cash value, cannot be transferred and cannot be exchanged for cash. Except where the law requires otherwise or these terms say so, purchased credits are non-refundable. Credits do not expire. If you delete your account, or we suspend or close it because you broke these terms, any unused credits are forfeited and not refunded. If we close your account without any breach of these terms by you, we will refund your unused purchased credits.
6. Withdrawing and credit returns
If you need to withdraw from a job, do it in the app and tell the client as early as possible. Depending on the reason, the credits you spent may be lost or may go to our team for review; the app shows which before you confirm. Credit returns are decided by our team, who may ask you for evidence such as screenshots. Withdrawals for which you are responsible may count toward your reliability.
7. Quotes, the work and payment
Quotes you send are offers to the client. The client hires you only by accepting your quote, and that agreement is between you and the client. Once hired you can send additional quotes for extra work; the client decides whether to accept them. Do the work professionally, safely and as agreed. The client pays you directly; we do not hold, process or guarantee payments between you and a client.
8. Reviews and content
Clients may review you after a job. Do not post fake reviews, pay for reviews or pressure clients over their review. You keep ownership of what you post (your profile, photos, quotes and messages), and you allow us to store, display and process it to run the service. We may remove content that breaks these terms.
9. Conduct
Treat clients with respect and do not discriminate against anyone. Use a client's address and contact details only for the job they hired you for. Do not harass anyone, arrange to avoid the platform in bad faith, or interfere with the app's operation or security.
10. Disclaimers
We do not guarantee that a client will hire you, pay you or describe a job accurately. The app is provided "as is". To the extent permitted by law, we are not liable for any loss arising from your dealings with a client or from your use of the app.
11. Suspension and closing your account
We may suspend or close accounts that break these terms, that use false documents, or whose reliability or reviews show a pattern of harm to clients. You can delete your account yourself at any time in the app under Profile › Settings › Delete Account. Our Privacy Policy explains what happens to your information when you do.
12. Changes and governing law
We may update these terms. If the changes are significant, we will tell you in the app before they take effect. These terms are governed by the laws of Canada and of the province in which you work.
Questions? Email us atinfo@seekforhelp.ca.