- Moving & Junk Removal
- Moving & Settling In
- Clean & Refresh
Household Junk Removal
Got a new sofa and nowhere to put the old one? Moving out or in, clearing out the garage or dealing with an older relative's home, and have lots of old furniture, appliances and junk to get rid of? Your crew can carry items out of your home, garage, basement or backyard, load them onto the truck and haul them away, take them to depots, donation organizations or disposal facilities according to material, and sweep the cleared areas when done. This service only handles non-hazardous household items. It does not include hazardous materials, suspected asbestos-containing materials or old drywall.
- Service area
- Vancouver, Burnaby and Richmond
Common issues
Old furniture and appliances
After buying new ones, you need to get rid of an old sofa, mattress, fridge or washing machine, and the store does not take back old items.
Clearing out before or after a move
Getting rid of items you are not taking before you move out, or dealing with junk left by the previous occupants after you move in.
Estate cleanouts or seniors downsizing
Sorting through an older relative's home or an estate property and separating items to keep, donate and remove.
Garages, basements and backyards
Clearing out a garage, basement, attic, backyard or storage locker piled high with junk.
Leftover renovation and yard materials
Removing wood, tile and carpet that has already been torn out, or yard waste such as branches, soil and rocks.
Unused outdoor structures
Taking apart and removing a hot tub, garden shed, playset or trampoline that is no longer used.
What the pro will do
- 1
Your crew gets details on the list of items to remove, photos, where they are, the floor, stairs／elevator and parking, and whether there are mattresses, soil and rocks, or outdoor structures.
- 2
Your crew explains the crew size, vehicle, pricing method and disposal arrangements, and confirms the price with you before booking. Some crews quote by volume and will confirm again on site based on the actual volume.
- 3
On arrival, your crew checks with you which items are to be removed and which are to be kept. If hazardous materials, suspected asbestos-containing materials, or biohazards such as needles are found, your crew will stop work on that part first and explain the situation to you.
- 4
Your crew protects the items you are keeping and the access path, carries items out, takes them apart and loads them onto the truck, making several trips if needed.
- 5
Your crew takes items to depots, donation organizations or disposal facilities according to material, sweeps the cleared areas and checks them with you. Extra work within the scope (for example, items added on the day) needs the details and price confirmed first; work outside the scope needs to be arranged separately.
Good to know
Hazardous materials need to be handled separately
This service does not take propane cylinders (including empty ones), gasoline, solvents, paint, car batteries, standalone lithium batteries such as e-bike batteries or swollen or damaged lithium batteries, or other chemicals. Propane cylinders and fuel must be removed from barbecues and gas-powered equipment first. You can take most of these items to a designated depot yourself free of charge, though some items or cities may charge a fee. Please store them separately ahead of time and let your crew know.
Suspected asbestos-containing materials
In homes built before 1990, sprayed-on or textured ceilings (commonly called "popcorn ceilings"), vinyl flooring, insulation and similar materials may contain asbestos. This cannot be judged by eye; the material must first be tested by a qualified person. Materials confirmed to contain asbestos must be removed by a separately hired licensed contractor. If you already have a lab report confirming a material is asbestos-free, please give it to your crew ahead of time.
Old drywall is handled separately
Previously installed old drywall, whatever its age, is not part of this service. You can take it to a designated facility yourself as described in Section 7, or hire a licensed contractor separately.
Sort items to keep and donate first
Empty drawers and closets, and clearly mark the items you are keeping. Reusable items can be offered for donation, but receiving organizations decide whether to accept them based on condition, so there is no guarantee that everything will be donated.
Some items will not be passed on
Most cribs made before September 1986 do not meet current safety requirements, and car seats that were in a vehicle during a collision should not be passed on. These items, and products that have been recalled, will not be donated.
Wrap mattresses with bed bugs first
For mattresses or sofas with bed bugs, please wrap them in a plastic mattress bag or plastic sheeting first and let your crew know. These items will not be donated.
Drain and disconnect power to a hot tub first
Before a hot tub is removed, please drain all the water and have a licensed electrician disconnect the power. Your crew will not handle electrical or gas connections.
Belongings left in a rental unit
A landlord dealing with belongings a tenant left behind generally has to store them for at least 30 days and keep a list. They can be disposed of earlier only if they are unsanitary or unsafe, are worth less than $1,000 in total, or would cost more to deal with than they would sell for. Please confirm that the relevant requirements have been met first.
Book the elevator and access
Some buildings require you to book the elevator or notify the building management office ahead of time. Please clear the access path ahead of time and let your crew know where to park.
Local tips
City large-item collection varies by city
Burnaby, Richmond, Surrey, Coquitlam, Port Coquitlam, Delta, the City of Langley and the Township of Langley offer free large-item collection; large-item collection in New Westminster and Port Moody comes with a fee; Vancouver, the City of North Vancouver and White Rock have no city large-item collection, and we found no such service in the District of North Vancouver or West Vancouver either. City programs generally only take items that have been placed at the curb, need to be booked, limit the number of items per year, exclude some multi-family homes and generally do not take renovation materials; the City of Langley does not take mattresses.
Don't put items out on the street without a booking
Several cities state that putting large items at the curb without a confirmed collection date can be treated as illegal dumping and fined.
Some items can be dropped off yourself for free
Major appliances can be dropped off for free at MARR depots, paint at Product Care depots (up to 10 cans per visit), electronics at Return-It depots, and tires can be returned to participating retailers (up to 4 per visit; tires on rims cost extra; calling ahead is recommended). Port Moody, West Vancouver, White Rock and New Westminster have no depot for some categories, so you would need to go to a nearby city.
Mattresses can't go in the regular garbage
Mattresses and box springs cannot be put in the regular garbage. If you haul them yourself, they must go to the recycling area of a transfer station or a Recycling and Waste Centre, with a per-item fee and a limit of 4 per vehicle; some cities' large-item collection also takes sealed mattresses (except the City of Langley).
Old drywall is accepted only when residents haul it themselves
Metro Vancouver Recycling and Waste Centres and the Vancouver Landfill only accept old drywall that residents have removed and are hauling themselves. It must be double-bagged in the designated plastic bags, with up to 10 bags per visit and up to 5 visits per year; drywall from contractors and commercial sources is not accepted at all.
Limited donation options
Within the service area, Habitat for Humanity ReStore locations are only in Burnaby and Langley. They decide whether to accept items based on condition and do not take used mattresses, TVs and electronics, drywall or paint.
This service removes non-hazardous household items, including old furniture, appliances, mattresses, electronics, tires, junk, small amounts of renovation waste that has already been torn out, yard waste, heavy materials such as soil and rocks, and the dismantling and removal of hot tubs (which must already be drained and have had the power disconnected by a licensed electrician), sheds, playsets, trampolines, small decks and fences, with items taken to depots, donation organizations or disposal facilities according to material. The removal address must be within the service area. It does not include home moves or pickup and delivery; self-serve bin rental; commercial premises or construction waste; hazardous materials; suspected asbestos-containing materials (except where a lab report has already confirmed they are asbestos-free) and previously installed old drywall; demolition work such as removing walls, ceilings, floors or built-in furniture; breaking up or digging out concrete slabs, foundations or buried post footings; biohazard handling such as needles, blood, animal carcasses, large amounts of rodent droppings or large areas of mould; deep cleaning and pest control; gas, electrical, plumbing or refrigerant work; or hoisting work. Donations depend on whether receiving organizations accept the items.
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