- Cleaning
- Clean & Refresh
- Routine Maintenance
Wall-to-Wall Carpet Cleaning
Has it been a long time since your carpets were cleaned? Are high-traffic areas starting to look grey, are there coffee or pet urine stains, or do you need the carpets cleaned before you move out of a rental? Your cleaner comes to your home to professionally clean carpet that covers the whole floor and is fixed in place, including rooms, hallways, landings and stairs: they vacuum first, pre-spray high-traffic areas and stains, then clean with hot water extraction (commonly called "steam cleaning") or a low-moisture method chosen for the fibre. If needed, they can also treat pet urine stains and odours, or apply carpet protector.
- Service area
- Vancouver, Burnaby and Richmond
Common issues
Regular carpet maintenance
The carpet industry and some manufacturers recommend a professional clean about every 12 to 18 months, to remove built-up soil that a vacuum can't pick up.
Grey high-traffic areas and hallways
Areas you walk on often and stairs build up dirt and look darker than the rest of the carpet. Cleaning can improve built-up soil, but pile that is already worn or crushed won't be restored.
Coffee, red wine or food stains
Your cleaner treats spot stains one by one. Fresh stains are easier to remove; older or discoloured stains may not come out completely.
Pet urine stains and odours
Your cleaner treats the affected areas for odour and extracts them. If the urine has soaked into the underlay or subfloor, cleaning may not fully remove the odour.
Carpet cleaning before moving out or moving in
Get the carpets cleaned when you move out of a rental, between tenants, or before you move into a new home. The inspection outcome and the deposit are handled between the landlord and tenant under the tenancy agreement and the law.
What the pro will do
- 1
Your cleaner finds out the address, type of home and floor, the number and approximate size of rooms to be cleaned, any hallways and stairs, where the stains and pet urine stains are, the carpet fibre, brand and warranty details, and details on parking, elevators and building arrangements. You can share photos to help show the situation. Your cleaner then confirms the cleaning scope, method and price.
- 2
On arrival, your cleaner first checks the carpet fibre and condition, moves light furniture out of the way, then vacuums and pre-sprays high-traffic areas and stains.
- 3
Your cleaner cleans with hot water extraction or a method suited to the carpet, treats spot stains and any pet urine stains confirmed in advance, applies any carpet protector or deodorizer confirmed in advance, then grooms the pile. Extraction wastewater is emptied into a fixture in your home that's connected to the sanitary sewer (such as a toilet), or taken away by your cleaner. If your cleaner finds that the carpet is soaked from a leak or flooding, or has mould, that part isn't covered by this service: your cleaner will explain this to you, and it will need to be arranged separately. If the carpet is loose or damaged, or contamination has soaked into the underlay, your cleaner will still clean the parts that can be cleaned and explain the cleaning limitations; repairs, replacement or underlay work need to be arranged separately.
- 4
When the job is done, your cleaner goes over what was cleaned, any stains or marks that couldn't be removed, the estimated drying time and ventilation tips. If you need one, a receipt showing the address, date, cleaning scope and method can be provided.
Good to know
Clear the floor ahead of time
Put away small items, fragile items and valuables from the floor. Please move heavy furniture that takes two people to move, pianos and large appliances out of the way in advance, or let your cleaner know in advance which areas don't need cleaning.
Check your carpet warranty first
Some carpet manufacturers require regular hot water extraction, use of specified products only, and keeping professional cleaning receipts. If your carpet has a warranty, share the brand or warranty details in advance and keep the receipt.
Point out stains and pet urine stains
Let your cleaner know in advance the type of stain, where it is and roughly how long it's been there. When a fresh stain happens day to day, blot it first with a clean towel; don't scrub hard or use bleach.
Plan for parking and building arrangements
If a truck-mounted extraction unit is used, the vehicle needs to park near your door so the hoses can be connected. If you live in a building, check parking, service elevator and visitor arrangements ahead of time, and give your cleaner your floor and concierge details.
Keep the air moving after cleaning
Carpet usually takes several hours to dry completely, depending on ventilation, carpet thickness and the weather. Walk on it as little as possible until it's dry, and avoid walking on it in shoes. Leave the protective pads your cleaner puts under furniture legs until the carpet is completely dry; for furniture you moved yourself, wait until the carpet is dry before putting it back, and wait until it's dry before letting pets into the room.
Deal with leaks or flooding first
Carpet soaked from a leak or flooding needs water damage restoration. Fix the source of the leak first and arrange that work separately.
Local tips
Extraction wastewater can't go down storm drains
City of Vancouver and District of North Vancouver bylaws prohibit discharging wastewater into storm drains, and federal and BC laws also prohibit harmful substances from entering streams and bodies of water. City of Vancouver and City of Surrey guidance also says mobile carpet cleaners should empty wastewater into a fixture connected to the sanitary sewer or take it to a treatment facility. On cleaning day, let your cleaner use a toilet or other fixture in your home that's connected to the sanitary sewer.
Tenants' carpet responsibilities at move-out
Residential Tenancy Branch guidelines say that when a tenant moves out after a tenancy of one year or more, the tenant is generally responsible for steam cleaning or shampooing the carpets. If the tenant had pets that weren't caged, or stained the carpets deliberately or through carelessness, they may also be responsible for cleaning them. The guidelines don't specify a cleaning method; individual cases are decided by the tenancy agreement and arbitration.
Building parking and hose arrangements
Metro Vancouver has many condos and high-rise homes, and a truck-mounted extraction unit needs to park near the entrance and run hoses through common areas. Each strata building can have different rules for contractors, parking and elevators, so check ahead of time.
Damp, cold weather slows drying
When the weather is damp in fall and winter, carpets may take longer to dry. After cleaning, open the windows or run a dehumidifier or ventilation system to keep the air moving.
This service only covers carpet in homes that covers the whole floor and is fixed in place, including cleaning rooms, hallways, landings and stairs, spot stain removal, pet urine stain and odour treatment, and carpet protector or deodorizer confirmed in advance. It doesn't include: area rugs and handmade, silk or Persian rugs; sofas and upholstered furniture; mattresses and curtains; whole-home cleaning; hard floor and tile cleaning; waxing, oiling or sealing; restoration of flooded or soaked carpet; mould remediation and other biohazard cleanup; carpet repairs (such as re-stretching, patching holes or seaming); removing, replacing, installing or disposing of underlay or carpet; subfloor sealing or odour-blocking coatings; moving heavy furniture, pianos, large appliances, and fragile or valuable items; duct cleaning; and commercial, building common area or vehicle carpet cleaning. Cleaning can improve built-up soil and odours, but doesn't guarantee that every stain or pet odour will be completely removed. Carpet that is faded, bleached, burned, worn or crushed by furniture won't be restored by cleaning. Cleaning doesn't guarantee that a particular carpet manufacturer's warranty conditions are met, and doesn't guarantee the outcome of a landlord inspection or the deposit.
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